Privacy Policy

FileAndGo Privacy Policy


Effective Date: April 01, 2024

The Novia Group, Inc. (“Novia Group”, “we”, “us”, “our”) is committed to protecting the privacy and security of information about our customers and users of our FileAndGo online document recording services (“Services”). This Privacy Policy explains how we collect, use, share and protect personal information in the course of providing the Services. By using our Services, you agree to this Privacy Policy.

Information We Collect

Personal Information: We may collect personal information that identifies you directly like your name, address, phone number, email, payment card details or document details when you register, submit documents, request services or communicate with us.

Usage Information: We automatically collect technical data like your IP address, device type, operating system, browser information, pages accessed, documents uploaded and actions taken when you use our Services.

Employment Information: If you apply for a job with us, we collect employment application details and credentials you provide.

How We Use Your Information

We use personal information for purposes such as:

– Providing and enhancing the Services

– Processing transactions and documents

– Communicating with you about Services

– Marketing and advertising our Services

– User research and analytics

– Cybersecurity monitoring

– Recruitment and hiring

Your Choices

Account Information: You may update or delete certain account profile information by logging into your FileAndGo account.

Marketing Communications: You can opt-out of marketing emails by using the unsubscribe link in communications.  You can opt-out of marketing text messages by texting “STOP”.

Cookies: You can configure browser settings to block or limit cookies.

Information Sharing

We share personal information in the following circumstances:

Service Providers: With trusted vendors that perform services on our behalf and under confidentiality agreements.

Business Partners: With partners to jointly market or provide Services.

Legal Requirements: To comply with valid legal processes like subpoenas, court orders or government requests.

Corporate Transactions: In case of merger, acquisition, financing or other corporate situation involving transfer of assets.

Security: Where appropriate to protect against legal liability, investigate fraud or criminal conduct, or ensure safety.


Data Storage and Transfers

We store personal information on servers located in the United States and may transfer it to other countries for processing by Novia Group or service providers.


Children’s Privacy

Our Services are not directed at children. We do not knowingly collect personal information from children under 13.


Data Security

We implement administrative, technical and physical safeguards designed to protect personal information from unauthorized access, use or disclosure. However, no method is entirely secure.


Data Retention

We retain personal information for as long as necessary for the purposes outlined in this policy, subject to applicable legal requirements.


Links to Other Websites

Our Services may contain links to third-party websites we do not control, which are not governed by this Privacy Policy.


Policy Updates

We may update this Privacy Policy from time to time by posting the revised version on our website. Please check periodically for changes.


Contact Us

If you have any questions about this Privacy Policy, please contact us at:

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